Appliance Repair FAQ

Several companies do — Savannah Appliance Repair Pros is the independent local option among them. We serve Savannah and all of Chatham County: you call (912) 304-4137, a person answers, and you get a real service window instead of a franchise dispatch queue or a factory route booked out for weeks.

Every repair is different — the specific part, the labor time, the brand, and whether the unit is built-in all change the number, so we don't publish flat rates. The process is upfront instead: the diagnostic cost is quoted on the phone before booking, then you get a written quote for the exact repair — parts, labor, total — before any work starts. You approve it or you don't.

Most Chatham County requests get a window within a day or two. Refrigerators that have stopped cooling get priority — call in the morning and same-day is often possible, which matters in this climate. After you call or submit the form, we respond with the next available window, usually within the hour during business hours.

Yes — turnover-window service is one of our specialties. Tell us checkout and check-in times, give us lockbox or host access, and we photograph the diagnosis and send the written quote to the owner or manager for remote approval. The aim is that the listing never misses a booking over a dead icemaker or a down washer.

Yes, regularly — long-term rentals, student housing, and STR portfolios alike. We coordinate access with tenants, photograph every diagnosis, send the written quote to the owner or manager for approval before any repair, and bill remotely. One number can cover a scattered portfolio across the county.

Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, KitchenAid, Bosch, Amana, Kenmore, Speed Queen, InSinkErator, and most other residential brands sold on the Georgia coast. If you're not sure about yours, call with the brand name — the answer is almost always yes.

You can use factory service — if you can wait for it. Factory appointments for the Savannah area typically book out one to three weeks with windows built around the route, not around you. As an independent we control our own schedule: faster windows, evening and Saturday slots, and a person on the phone who can tell you exactly when a tech will be at your door.

Yes — it's not a sales line. Salt-laden humidity corrodes condenser coils, spade terminals, and cabinet steel, and it hits hardest near open air: garage fridges, porch ice machines, laundry rooms with vented breezeways. Island and marsh-front homes see it years earlier than inland ones. It's one reason we diagnose before quoting, and it's part of our honest repair-or-replace math.

Depends on the age of the unit, the failed part, whether it's built-in, and — on this coast — how much corrosion the cabinet and coils are carrying. Rough guide: under 8-10 years old with a mechanical fault (pump, latch, element, fan, valve), repair usually wins easily. An old freestanding unit with a failed compressor, sealed system, or main board, replacement often wins, and we'll say so. Built-ins justify repair longer because replacement drags in cabinetry.

Most of the time, yes — common parts ride on the truck. When a part has to be ordered, we schedule the return visit before we leave, typically within the week, and tell you honestly how the appliance will behave in the meantime. For rentals we time the return trip around the booking calendar.

Yes. Weekday windows run 8 AM to 6 PM Eastern and we book Saturday appointments. Savannah runs on shift schedules — Gulfstream, the port, the hospitals, hospitality — and the calendar is built around that, with a call-ahead before the tech arrives.

Usually, yes. Coastal storm season means outage-and-surge cycles, and those take out start relays, thermal fuses, and control boards more than anything else. Mention the outage when you call — it narrows the diagnosis before we arrive. A surge-killed board is typically a clean, worthwhile repair on a machine with years left.

Yes — general liability coverage. Techs protect the flooring, move the unit carefully, and clean up the work area, whether that's a new Pooler build or a Historic District kitchen with original heart-pine floors.

We back our labor for 90 days and pass through the manufacturer's parts warranties (typically 90 days to a year, longer on some brands). The specific terms are on the written work order before you approve the repair.

Cash, check, all major credit cards, and most digital payment methods. Payment is due when the repair is complete unless we've set up remote billing in advance with a landlord or property manager.

We do garbage disposal replacements and most like-for-like appliance swaps where the plumbing and electrical are already in place — dishwashers, fridges, ranges. Jobs needing new gas lines or major electrical work belong with a plumber or electrician first, and we'll tell you that upfront.

Almost always one of two things: a lint-restricted vent line or a weak heating element / igniter. Quick self-check: if the flap on the outside vent barely moves while the dryer runs, airflow is the problem. Long vent runs in newer two-story builds pack with lint faster than people expect. We test both on the same visit — and a clogged vent is worth fixing regardless, because it's a fire hazard.

Keep the doors closed — a full refrigerator holds safe temperature for about four hours and a full freezer for a day or two, less in a hot garage. If you can, vacuum the condenser coils underneath or behind the unit; coastal dust and pet hair caked on coils cause plenty of cooling failures on their own. Then call (912) 304-4137 — no-cool calls get priority scheduling.

Careful — the same code often covers several possible faults. An LG "OE" or Samsung "ND" drain error can be a blocked filter, a kinked hose, or a dead pump: three very different repairs, two of them cheap. Diagnosis first is exactly why we quote after testing, not from the code alone.

Always. If the repair quote approaches the cost of a comparable new unit, or corrosion says the machine has multiple failures coming, we say so plainly. This business runs on repeat calls and referrals in one county — honest advice is the whole strategy.